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Monday, October 16 • 2:45pm - 3:45pm
(612) Sponsor Case Study: RMB Service Management at Hussmann LIMITED

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Limited Capacity seats available

Hussmann has seen significant increase in sales and customer satisfaction after implementing RMB Service Management for XA to manage their service operations in Mexico. This session will take an in-depth look at the RMB solution installed at Hussmann. Hussmann’s customer service achievements include:

• Increased sales order by 80% and work orders by 50%
• Increased sales conversion rate by 100%
• Maintained same number of Call Center staff even with increased sales
• Reduced manual processes by 50% in the Call Center
• Reduced response time for customer quote from 1 week to 5 hours

Hussmann’s Mexico division serves all of Mexico, with a manufacturing plant and a customer service Call Center. The service center provides installation services, maintenance, and replacement parts to their customers. Products are frequently sold as a complete solution that include installation and maintenance.

avatar for Jorge Alvarez

Jorge Alvarez

Hussmann Corporation
Strong combination of technical knowledge plus MFG & Services Business Cycle experience, 21 years working in IT with different US based companies operating globally, Results-driven IT executive with expertise in envisioning and leading technology-based, Large experience career on... Read More →
avatar for Pete Stamm

Pete Stamm

RMB Solutions
Pete Stamm is the founder of RMB Solutions. Pete has been involved in After-Market services for the past 30 years and believes that manufacturing service organizations today are areas of great opportunities for long term revenue and profit growth. RMB Solutions fosters an environment... Read More →

Monday October 16, 2017 2:45pm - 3:45pm CDT